Frequently Asked Questions

Have questions? No worries. We have over 30 years of experience and we’re here to help. Here are the most frequently asked questions we get from our customers.

Don’t see your question listed? No problem. Complete our quick question form below and a member of our staff will contact you to answer your question.

What payment options are available?

We accept Visa, MasterCard, Discover, American Express, Union Pay, JCB, Diners Club International, Check, Cash, Cashier’s Check, Money Order

What is the standard warranty?

Many of our products come with a lifetime limited warranty; however warranty may vary from one manufacturer to another so ask your sales representative once you have chosen your preferred item. ANCRO guarantees its workmanship for one year from date of completion.

How long does installation take?

Time for installation will vary depending upon the scope and size of the job but approximately 98% of jobs we do are completed in 8 hours or less.

How do I measure for a garage door?

First, measure the width of your door opening from inside jamb to inside jamb. Then, measure the height of the opening from the concrete to the inside of the header. This will give you a rough idea of the door size you need. Also measure from the floor to the finished ceiling (or lowest point of ceiling) to determine headroom. Headroom is important when installing a garage door.

Do I need a lock for my garage door?

If you have an automatic opener, no, the opener acts as a lock when the door is shut but if you have a manually operated door and you are concerned about security it is a good idea to have a lock installed. ANCRO offers interior slide locks or exterior keyed locks to fit your individual needs.Toggle Content goes here

Are there any Energy Tax Credits available for garage doors?

No, effective 1/1/2011, garage doors no longer qualify for the Federal Energy Tax Credit, but a well-insulated garage door can help stabilize temperatures in the garage to reduce heat losses or gains. Depending on the specifics of the home, an energy efficient garage door can help keep an unheated garage 10 to 20 degrees warmer on a cold winter day. Garage door upgrades rank in the top 3 for return on investment upgrades to your home.

What type of routine maintenance is necessary for garage doors?

To get maximum performance and life out of your door it’s important to lubricate the hinges, rollers, bearing plates, and springs at least once every six months. Ask your sales representative what to use and how to use it or we can do the job for you.

Can I use my existing garage door opener?

In most cases the answer is yes. Be sure to ask your sales representative.

My car has a garage door opener built in. Is there a special type garage door opener I need to purchase?

More and more later model cars are coming equipped with a Home Link System. The good news is the technology in new garage door openers will accept programming from your car’s system. In rare cases it is necessary to have the manufacturer of your vehicle send you what is called a “repeater” which we can wire to your new operator. This will allow your system to work in the event that it won’t accept programming on its own. However, most of the time we’ve found this not to be the case.

Are there any Energy Tax Credits available for windows?

Yes, Energy Tax Credits are available. Ask your sales representative about the latest credits available.

How do I measure for windows?

You can get a close measurement which will be at least enough to get pricing over the phone by measuring the width and height of the inside window jamb. However, to ensure accuracy it is best to let one of our professionals come out and take precise measurements.

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